Returns and Refunds

TODO: Easyline to confirm and draft a full returns and refunds policy before this page goes live. The policy must comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (for online sales). Key points to address are listed below.

Your right to cancel (Consumer Contracts Regulations)

TODO: Confirm the cancellation window (typically 14 days) and whether any products are excluded (e.g. bespoke or made-to-order items).

Returns process

TODO: Confirm how customers should initiate a return, who arranges return shipping, and who bears the cost.

Condition of returned goods

TODO: Confirm the expected condition of returned items and any deductions for diminished value.

Refunds

TODO: Confirm the refund timeline (legally 14 days from receipt of returned goods or proof of return) and how refunds are processed (back to original payment method).

Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us within [TODO: confirm timeframe] days of delivery. We will arrange replacement or refund as appropriate under the Consumer Rights Act 2015.

Contact

To initiate a return or ask about our policy, please contact us via the contact page.